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Cardlytics Q1 State of Spend
With insight into 1 out of every 2 debit and credit card swipes in the US, Cardlytics is committed to helping marketers understand and respond to current trends that are impacting their industries.
We put these purchase insights into action every day through precisely targeted campaigns that drive incremental return on ad spend. This report highlights important shifts in consumer spend in the first quarter of 2022 across industries so marketers can take action to drive measurable sales.
Consumer spending in the United States has been on the rise over the past four years, and despite the effects of inflation, consumers are continuing to spend more than ever with consumer spend up 7% in Q1 2022 vs. Q1 2021.
The effects of record level inflation, however, are starting to be seen. Fluctuation in the last weeks of March indicates consumers have started to pull back on their spending. This has led to a slowing growth rate after strong spending in January and February.

Online vs. In-store
The way consumers purchase has changed quite dramatically in the past three years. Consumer confidence in in-store shopping is stabilizing, as online sales growth slows after pandemic-driven multi-year growth.

Shifts in consumer spending habits over the last two years required brands to reevaluate their online customer experience. Companies large and small that quickly responded, thrived. The immense transformation experienced within disruptor categories, such as Restaurant delivery and Direct-to-Consumer (DTC), led to massive growth. Slowing growth for these categories in 2022 indicates that while they are here to stay, brands need to determine the right path forward in targeting the right consumers more effectively and cost-efficiently.


Cardlytics Announces First Quarter 2022 Financial Results
ATLANTA, May 02, 2022 -- Cardlytics, Inc. (NASDAQ: CDLX), a digital advertising platform, today announced financial results for the first quarter ended March 31, 2022. Supplemental information is available on the Investor Relations section of Cardlytics' website at http://ir.cardlytics.com/.
“We had our largest Q1 ever and delivered results above our expectations,” said Lynne Laube, CEO & Co-Founder of Cardlytics. “Our sales team executed against plan despite a difficult macroeconomic environment, and we continue to drive performance related outcomes for our advertising clients.”
“This was a solid quarter and we are pleased with the execution despite issues in the global economy,” said Andy Christiansen, CFO of Cardlytics. “We remain focused on the things we can control – developing and maintaining strong relationships with all of our partners and enhancing our advertising platform to unlock the massive potential of our channel. We are excited for the rest of 2022 and look forward to continued execution.”
First Quarter 2022 Financial Results
- Revenue was $67.9 million, an increase of 28% year-over-year, compared to $53.2 million in the first quarter of 2021.
- Billings, a non-GAAP metric, was $98.2 million, an increase of 29% year-over-year, compared to $76.3 million in the first quarter of 2021.
- Gross profit was $26.2 million, an increase of 34% year-over-year, compared to $19.5 million in the first quarter of 2021.
- Adjusted contribution, a non-GAAP metric, was $32.8 million, an increase of 35% year-over-year, compared to $24.3 million in the first quarter of 2021.
- Net income attributable to common stockholders was $33.0 million, or $0.91 per diluted share, based on 37.2 million fully diluted weighted-average common shares, compared to a net loss attributable to common stockholders of $(24.9) million, or $(0.85) per diluted share, based on 29.3 million fully diluted weighted-average common shares in the first quarter of 2021.
- Non-GAAP net loss was $(14.2) million, or $(0.38) per diluted share, based on 37.2 million fully diluted weighted-average common shares, compared to non-GAAP net loss of $(9.9) million, or $(0.34) per diluted share, based on 29.3 million fully diluted weighted-average common shares in the first quarter of 2021.
- Adjusted EBITDA, a non-GAAP metric, was a loss of $(10.5) million compared to a loss of $(3.9) million in the first quarter of 2021.
Key Metrics
- Cardlytics MAUs were 178.5 million, an increase of 6%, compared to 168.6 million in the first quarter of 2021.
- Cardlytics ARPU was $0.36, an increase of 13%, compared to $0.32 in the first quarter of 2021.
- Bridg ARR was $14.0 million in the first quarter of 2022.
Definitions of MAUs, ARPU and ARR are included below under the caption “Non-GAAP Measures and Other Performance Metrics.”
Second Quarter 2022 Financial Expectations
Cardlytics anticipates billings, revenue, and adjusted contribution to be in the following ranges (in millions):
Q2 2022 GuidanceBillings(1)$106.0 - $116.0Revenue$73.0 - $80.0Adjusted contribution(2)$36.5 - $40.5
(1) A reconciliation of billings to GAAP revenue on a forward-looking basis is presented below under the heading "Reconciliation of Forecasted GAAP Revenue to Billings."
(2) A reconciliation of adjusted contribution to GAAP gross profit on a forward-looking basis is not available without unreasonable efforts due to the high variability, complexity and low visibility with respect to the items excluded from this non-GAAP measure.
Earnings Teleconference Information
Cardlytics will discuss its first quarter 2022 financial results during a teleconference today, May 2, 2022, at 5:00 PM ET / 2:00 PM PT. The conference call can be accessed at (866) 385-4179 (domestic) or (210) 874-7775 (international), conference ID# 8338158. A replay of the conference call will be available through 8:00 PM ET / 5:00 PM PT on May 9, 2022 at (855) 859-2056 (domestic) or (404) 537-3406 (international). The replay passcode is 8338158. The call will also be broadcast simultaneously at http://ir.cardlytics.com/. Following the completion of the call, a recorded replay of the webcast will be available on Cardlytics’ website.
About Cardlytics
Cardlytics (NASDAQ: CDLX) is a digital advertising platform. We partner with financial institutions to run their rewards programs that promote customer loyalty and deepen relationships. In turn, we have a secure view into where and when consumers are spending their money. We use these insights to help marketers identify, reach, and influence likely buyers at scale, as well as measure the true sales impact of marketing campaigns. Headquartered in Atlanta, Cardlytics has offices in London, New York, Los Angeles, San Francisco, Austin, Detroit and Visakhapatnam. Learn more at www.cardlytics.com.

<strong>Cardlytics’ State of Spend Report Shows US Spend is Highest in Four Years</strong>
ATLANTA, GA – MAY 12, 2022 – Cardlytics (NASDAQ: CDLX), an advertising platform in banks’ digital channels, today released its Q1 2022 State of Spend Report. With insight into 1 out of every 2 debit and credit card swipes in the US, Cardlytics found that overall consumer spend is up 7% in Q1 2022 versus the same quarter last year. This marks the highest consumer spending level in four years, despite concerns over record inflation.
The report, which analyzed purchase insights from the Cardlytics platform between December 30, 2021, and March 31, 2022, reveals how consumers are spending across categories including restaurant, direct-to-consumer (DTC), travel, grocery, gas, and convenience, among others. This Purchase Intelligence™ is critical for advertisers to better understand changing consumer preferences and create resulting campaigns that drive incremental returns.
A few highlights from the Q1 2022 State of Spend Report show:
- Travel and entertainment experienced significant growth (54%) as consumers began traveling again. This category led consumer spending with year-over-year (YoY) increases among airlines (99%), amusement parks (110%), concerts and theater (213%), cruise lines (345%), hotels and lodging (39%), museums and parks (55%), and travel aggregators and agencies (83%).
- Restaurant and food delivery both saw positive consumer spending. Restaurant had a 16% bump, which could be attributed partially to overall price increases. Interestingly, while restaurant delivery in Q1 increases, the overall spending for this category shows slowing growth compared to previous years (202% in 2019, 131% in 2020, 5% 2021).
- Consumers are making fewer fuel trips but are spending more per trip. As a result of the lingering effects of the pandemic, recurring supply chain roadblocks, and a recent inflation surge, gas prices have hit an all-time national average high of $4.18 per gallon. This has led to fewer, more expensive trips to the pump. The gas and convenience sector made up approximately 16.5% of customer trips in 2022, a slight decrease from 2021’s 17.3%. As oil prices increased, so did consumer purchases. In 2021, $50+ purchases were only 13% of total purchases and so far in 2022, approximately 1 in 3 fuel purchases are over $50.
- Retail spending is slowing online and in-store. While overall spending across categories is up, and in-store spending has been better than expected, consumers are starting to pull back on retail purchases. The YoY consumer spend growth for 2022 online shopping was up 44% over 2019 and up 31% over 2020. However, there was no growth in 2022 compared to 2021. For in-store shopping 2022 growth was 7% over 2019, 5% over 2020 and 3% over 2021.
“Despite supply chain challenges, ongoing pandemic uncertainty, and record-level inflation, it’s clear that consumers are continuing to spend but are also looking for frictionless ways to save,” said Cardlytics’ Chief Business Officer, Ross McNab. “As the economy continues to open and summer approaches, now is an important time for brands to take a closer look at their existing marketing strategies and determine what is really driving moments of impact and measurable incremental return on ad spend and make any adjustments accordingly.”
To learn more about Cardlytics’ solutions for driving incremental impact and the Q1 2022 State of Spend, visit https://cdlx.cc/Q12022StateofSpendPR
About Cardlytics
Cardlytics (NASDAQ: CDLX) is a digital advertising platform. We partner with financial institutions to run their rewards programs that promote customer loyalty and deepen relationships. In turn, we have a secure view into where and when consumers are spending their money. We use these insights to help marketers identify, reach, and influence likely buyers at scale, as well as measure the true sales impact of marketing campaigns. Headquartered in Atlanta, Cardlytics has offices in London, New York, Los Angeles, San Francisco, Austin, Detroit and Visakhapatnam. Learn more at www.cardlytics.com.


Purchase Intelligence Could be the Key to Helping Consumers Through the Cost-of-Living Crisis
Energy bills, food prices, national insurance, and inflation are all on the rise causing mounting financial pressures and concerns for consumers. As the cost of the weekly food shop goes through the roof and the price of filling up the car creeps, consumers are looking for better ways to manage their finances and find the best savings options possible, creating new opportunities for their banking relationships.
Our new data from a poll of over 2,000 UK consumers finds that almost three quarters (73%) plan to shop around more this year in search of the best deals. At the same time, over half (57%) are checking their banking apps more often now than they did a year ago.
While consumers are forced to juggle these new demands on their finances, it creates a valuable opportunity for banks to utilise their platforms for good, building deeper relationships and positioning themselves as a resource for help.
As banks have transitioned to online and mobile banking in recent years, the ‘face’ of banks is fading. Whilst digital banking has revolutionised the way banks can reach customers, whenever and wherever they are, it has made it increasingly difficult to build and maintain the same deep and highly personal relationships.
With inflationary pressures eating into earnings, consumers are increasingly looking to their banks for financial advice and resources. They’re particularly seeking personalised approaches that are tailored to their specific financial situations – from help with budgeting to advice on the best ways to maximise savings.
This cost-of-living crisis provides both a motivation and an opportunity for banks to reconnect with their customers. So how can they best help?
Banks have access to a wealth of purchase insights and by evaluating which brands are seeing the biggest rise in average transaction values, they can see exactly where customers are feeling cost pressures. Banks can then introduce personalized offers that can help address these, from discounts on petrol to cash back on the brands they visit the most, helping them play a key role in supporting their customers where it matters.
And it isn’t just about the positive savings impact for the consumer; there are clear benefits for the bank too.
Bank of America is one example that is truly leading the way - its Preferred Rewards Program has a clear tiered total benefits program for cross-product engagement, meaning that as a customer’s balance grows, so will the benefits a customer receives.
To realise the true value of loyalty programs, banks must adapt their mindset to view them not from the transactional lens of “purchase this and get something in return,” but from the perspective of providing support and creating a point of relevance in a customer’s life. The rising cost of living provides that sweet spot of relevancy for banks.
As the cost-of-living crisis continues to wage war on consumer’s purse strings, there’s a clear opportunity for banks to utilise the data they already have, showing their customers that they truly understand their individual financial pressures and can support them.
Rather than just powering transactions in the background, banks can – and should – utilise the purchase intelligence they have at their fingertips to play an active role in supporting consumers through the cost-of-living squeeze. The result for banks? More financially stable, engaged, and loyal customers.

<strong>Cardlytics Appoints Jose Singer as Chief Product Officer</strong>
ATLANTA, GA – April 21, 2022 – Cardlytics (NASDAQ: CDLX), an advertising platform in banks’ digital channels, today announced the appointment of Jose Singer as its Chief Product Officer.
Beginning May 16, Singer will succeed Michael Akkerman and lead Cardlytics’ overall product strategy, including the evolution and expansion of its advertising platform capabilities and user interface. He will also be closely aligned with sales and engineering leadership, striving to deliver a seamless, best-in-class product platform and go-to-market strategy that exceeds partner expectations and expands the overall adoption of Cardlytics’ solutions by advertisers.
“Jose brings a wealth of knowledge and experience in developing successful operating models that seamlessly align the product and engineering functions for optimal performance in a fast-paced industry,” said Cardlytics CEO, Lynne Laube. “We are thrilled to have him join our team at a pivotal moment in time for our company as we work to migrate to AWS alongside the rollout of a number of new platform capabilities on behalf of our partners and their shared customers.”
Singer joins Cardlytics from Nextdoor where he served as Head of Product for business and agency solutions. In this role, Singer was responsible for the end-to-end product experience, unifying the ad platforms and overall strategy for small and enterprise advertisers. Prior to his role at Nextdoor, Singer held various leadership positions at Yahoo, including Vice President of Product for their advertising solutions, running their native, search, service delivery, and supply-side ad platforms.
Singer holds a Master of Law from Columbia University and a Bachelor of Law from the Pontifical Catholic University of Rio de Janeiro in Brazil. Singer will be based in Cardlytics’ San Francisco office.
About Cardlytics
Cardlytics (NASDAQ: CDLX) is a digital advertising platform. We partner with financial institutions to run their rewards programs that promote customer loyalty and deepen relationships. In turn, we have a secure view into where and when consumers are spending their money. We use these insights to help marketers identify, reach, and influence likely buyers at scale, as well as measure the true sales impact of marketing campaigns. Headquartered in Atlanta, Cardlytics has offices in London, New York, Los Angeles, San Francisco, Austin, Detroit and Visakhapatnam. Learn more at www.cardlytics.com.

<strong>Cardlytics Announces Timing of Its First Quarter 2022 Financial Results Conference Call and Webcast</strong>
Atlanta, GA – April 19, 2022 – Cardlytics, Inc., (NASDAQ: CDLX), an advertising platform in banks’ digital channels, today announced that its first quarter ended March 31, 2022 financial results will be released on Monday, May 2, 2022, after market close. The company will host a conference call and webcast at 5:00 PM (ET) / 2:00 PM (PT) to discuss the company’s financial results.
A live audio webcast of the event will be available on the Cardlytics Investor Relations website at http://ir.cardlytics.com/.
A live dial-in will be available at (866) 385-4179 (domestic) or (210) 874-7775 (international). The conference ID number is 8338158. Shortly after the conclusion of the call, a replay of this conference call will be available through 8:00 PM ET on May 9, 2022 at (855) 859-2056 (domestic) or (404) 537-3406 (international). The replay passcode is 8338158.
About Cardlytics
Cardlytics (NASDAQ: CDLX) is a digital advertising platform. We partner with financial institutions to run their rewards programs that promote customer loyalty and deepen relationships. In turn, we have a secure view into where and when consumers are spending their money. We use these insights to help marketers identify, reach, and influence likely buyers at scale, as well as measure the true sales impact of marketing campaigns. Headquartered in Atlanta, Cardlytics has offices in London, New York, Los Angeles, San Francisco, Austin, Detroit and Visakhapatnam. Learn more at www.cardlytics.com.


Shopping is back, Baby!
In 2021, apparel retail and online sales recovered to pre-pandemic levels as previously sheltered consumers began shopping once again. Consumer spending levels recovered from a record sales plunge and gradually increased from January to April, but then had a sharp spike with the availability of vaccines. Spend then held strong throughout the remainder of the year.

With consumers returning to the store to shop, you may be surprised to learn how much they’re spending on apparel this year – Consumer spend grew to $57.8 billion up from $44 billion last year, slightly rebounding from $57.6 billion in 2019.
But what are the actual trends driving this growth?
Key Takeaways for 2021 Apparel Trends
- Despite being hit hard by the pandemic, the apparel category has surpassed 2019 spend levels
- Average basket size is the strongest contributing factor to the increase
- The branded, discount, and athleisure categories are the standouts in terms of share and sales growth
- Apparel spend is returning in-store (v. online)
Shop less, spend more
Shopping trips overall are down, and fewer consumers are buying apparel (-6.8% vs. 2019), but don’t despair, there is room for optimism! Even with fewer consumers, shoppers are buying in greater quantities. The average basket size is the strongest contributing factor to the increase in apparel sales, up 13.4% compared to 2019. It’s fair to say shoppers today are extremely valuable.
So, what are they buying?
We’ve gathered some of the top trends for the apparel industry to uncover what’s driving growth and which categories are full of opportunity for recovery:
- Branded, athleisure, and discount retailers are the real winners to date in terms of share and sales growth.
- Department stores, shoes, and children’s apparel haven’t fully rebounded to 2019 spend levels.
- The shoes and athleisure categories are attracting more new customers than all other apparel sub-categories.

Where are the spenders spending?
By now, it’s pretty clear that while consumers were stuck at home during the height of the pandemic, online shopping became increasingly popular. Even with a digitally transformed shopping experience, shoppers rediscovered the joy of shopping in-store as share of spend slowly returned to in-store channels.
The takeaway
The state of the apparel industry is never static, but the changes over the past two years have been especially dramatic. Every shift and every new trend creates another opportunity for brands to grow, but only if they can learn how to change, too.
Cardlytics allows its brand partners the opportunity to reach real people at a time when they are already thinking about their finances. In return, these consumers receive cash back on places where they already shop, or an opportunity to discover new brand to love. Partner with us to leverage insight into new apparel spending habits and increase your share of wallet amongst crucial apparel customers.
Learn how we deliver incremental return on ad spend by contacting us today to access a free advertising opportunity assessment and gain valuable insights into your customers and competitors!


The Road to Cookieless Advertising: A Timeline
Most people don’t know the name Lou Montulli but he’s indirectly responsible for one of the biggest invasions of privacy of the modern era. In 1994, Montulli was a 23-year-old founding engineer at Netscape with a number of Internet innovations to his credit, including web browsers, HTTP proxying, and the infamous tracking cookie.
Montulli never imagined the privacy issues that would arise from the cookie. The Netscape founders were extremely privacy-focused, as were most early Internet pioneers. When Montulli created the cookie to help a single website remember a particular user from visit to visit, he believed the small text file it contained would not allow users to be tracked.
As history shows, that was definitely not the case. In record time, ad tech companies figured out how to hack the cookies and track users from site to site as they browsed the Internet.
Nearly 30 years later, ad tech has become increasingly stealthy and sophisticated in its ability to collect consumers’ most intimate personal information, often without their explicit consent. But the war between privacy advocates and the $120 billion digital advertising industry may be at an end. With Google’s latest timeline for privacy milestones, third-party cookies will disappear completely in 2023. The privacy advocates prevailed and the era of cookieless advertising has arrived.
The switch to consent-based data collection represents a significant change for consumers and advertisers alike. Although Google continues to work on third-party cookie alternatives, no viable replacement is on the immediate horizon. Given the profound implications of a cookieless future, it’s worth looking at how we got here.
How the cookie became so important
In the early days of the Internet, websites had a memory problem. They lacked a mechanism to recognize a returning user. It was a disaster from a user-experience perspective. Many of the features people take for granted today—shopping carts that remember our selections, websites that remember our login credentials and site preferences—couldn’t exist without Montulli’s cookie invention.
When advertisers figured out how to exploit cookies for revenue, the problem was more nuanced than it first appeared. At the time, advertising was the only source of revenue for most websites. Robust ecommerce was years in the future. So advertising was the only way to monetize websites and essentially keep the whole Internet in business.
The underlying exchange—free content for a limited amount of advertising—was nothing new. Radio and TV operated on a similar system. The problem was the extensive data collection and privacy implications, as you can see from the following timeline of events.

The reign of the third-party cookie
Once Google bought DoubleClick, the Internet became the wild, wild west for third-party cookies. Without regulatory oversight, ad tech companies became ever more aggressive in their data collection tactics. They went beyond online behavior and location to personal information like age, gender, income, health status, and even, in some highly unethical cases, keystrokes.
The concept of Internet privacy was dying on the vine. Despite the 2002 ePrivacy Directive requiring websites to inform users about data collection activities and allow them to opt out, many sites did not allow users to block cookies. The objective for ad tech was to collect and monetize as much detailed personal information as possible.
The tracking frenzy finally caught the attention of the Federal Trade Commission (FTC) and the European Union (EU). In 2012, the FTC slapped a record-breaking $22.5 million penalty on Google for misrepresenting their tracking activities on Apple’s Safari browser. The EU passed Directive 2109, also known as the Cookie Law, which led to the ubiquitous cookie consent popups on websites.
Big Tech also stepped up to give consumers more control over their data. Both Apple and Mozilla enabled third-party ad blocking on their browsers, and later, disabled third-party cookies altogether. Google Chrome, the leading browser, was the only holdout.
In 2008, Cardlytics launched its native ad platform. Cardlytics was a new solution to the privacy needs of the moment. Because it operated within the digital channels of major financial institutions and used first-party purchase data obtained with consent, it offered advertisers an ethical approach to targeted campaigns.

Internet privacy hits mainstream
Whether due to the flurry of legislation or the collective shock of the Cambridge Analytica scandal, in 2019, Big Tech finally stepped up to protect consumer privacy. Apple and Mozilla took the lead, giving users maximum control over cookies in their browsers. Apple’s Intelligent Tracking Prevention not only disabled third-party cookies, but it also gave users control over their first-party cookies for the first time.
Google was the last to the privacy party but it, too, is phasing out support for third-party cookies in 2023.

What’s coming in 2022 and beyond?
There’s a lot of apocalyptic messaging about the future of cookieless advertising. The Interactive Advertising Bureau projects that cookieless advertising will cost publishers $10 billion in revenue while Google estimates they’ll lose 50% to 70% of their ad revenue.
The developers at the Privacy Sandbox, Google’s initiative to replace third-party cookies with privacy-conscious alternatives, are working on a set of API solutions. Although Google’s Federated Learning of Cohorts (FLoC) was paused, other options are still on offer. Turtledove, for example, is designed to enable granular retargeting on an individual level. SPARROW will allow advertisers to create lookalike campaigns built around interests. FLEDGE will help them target specific user cohorts.
All of these are still in development, however, so their features and future functionality are uncertain.
The bad news is that 75% of marketers believe cookie deprecation will negatively impact their business, and nearly 80% haven’t tested an alternative solution. The good news is that organizations still have more than a year to develop and implement a plan before Google pulls the plug on third-party cookies in late 2023.
The future of cookieless advertising is in flux. Cardlytics offers a proven solution for precision targeting that doesn’t rely on third-party cookies. Get in touch to learn more.


Benefits of Loyalty Programs in a Cookieless World
Google may have delayed the ultimate death of the cookie, but that doesn’t mean marketers can breathe easy. Brands have relied on third-party cookies for behavioral targeting and remarketing campaigns for decades. Change won’t come easy.
There’s no plug-and-play replacement for third-party data on the horizon. Even though Google is putting the final nail in the cookie coffin, Apple and Firefox banished their use years ago. The heightened awareness around ethical data collection and privacy concerns means brands will need new ways to segment and activate their audience.
That’s where loyalty programs come in. Strong brand loyalty programs are built on first-party customer insights, and present a wealth of opportunity to grow your data assets for targeted campaigns. If a loyalty program isn’t part of your marketing strategy today, read on to find out why it should be.
The brave, new cookieless world
There’s no avoiding the fact that cookie deprecation will have a major impact on the way brands implement and manage marketing campaigns. Third-party cookies were the gateway to targeting consumers—observing the websites they visited, the products they bought, and even their interests and affiliations.
They also enabled accurate campaign measurement and attribution. Brands could track conversions to a particular ad and have deep visibility into ROAS. Cookie deprecation puts an end to reliable multi-touch attribution models.
With the fall of reliable multi-touch attribution, marketers need a way to make sure they have accurate, repeatable, and affordable ways to measure the incremental impact and return of ad spend on each channel.
Brand loyalty programs can be a treasure trove of insights
While consumers view unauthorized third-party data collection with disdain, they are typically willing to volunteer personal data for something of value. A recent YouGov poll showed that 88% of US adults would happily share personal information with brands if they received discounts, free products, or rewards in return.

That makes brand loyalty programs the perfect vehicle to collect meaningful, and accurate, customer insights at scale as part of a value exchange. Because loyalty programs are designed to cultivate repeat customers, the insights they generate can be used to enhance personalization efforts and build a better customer experience.
Of course, the pivot toward loyalty programs as a way to replace third-party data requires some agility in marketing tactics. The ‘awareness to conversion’ journey must be replaced by a ‘conversion to advocacy’ journey to maximize the program’s value. While a brand’s most loyal customers make up just 20 percent of its audience, they typically generate up to 80 percent of its revenue.
Brands can use a rewards program to build a loyalty bridge that turns their best customers into advocates. A properly designed and executed loyalty program is a powerful owned-media channel that builds engagement, grows market share, and drives sales.
Accelerating brand loyalty programs with Cardlytics
Most brands have a good grasp of who their customers are when they’re making a purchase with them, but they lose visibility once the transaction is complete. Brands have no idea, for example, what share they’re getting of a particular customer’s category spend or just how loyal their ‘loyal’ customers really are. Without that insight, they run the risk of spending money where there is no headroom.
Because Cardlytics partners with top financial institutions, we have a “whole wallet” view of consumers, with insights into how, when, and where they spend both in and out of the store. Armed with this first-party data, brands can deliver targeted offers to their most loyal customers, increasing their lifetime value. They can also re-engage lapsed customers with compelling offers designed to turn them into loyal fans, thus expanding market share.
It’s a win-win for brands and customers. Brands have more efficient use of ad spend with the same or better visibility into performance as third-party cookie campaigns. Customers get reward offers that make them feel valued, increasing their loyalty as a result.
Brands with loyalty programs are a giant leap ahead when it comes to a cookieless future. That’s because responsibly managed first-party data will become the only path for brands to grow their audience, market share, and sales once the cookie crumbles.
Get in touch to learn more about how partnering with Cardlytics can turbocharge your loyalty efforts and increase sales.